Monday, February 19, 2007

Buy Avaya Global Connect



Avaya Global Connect Ltd.

CMP - Rs. 321
BSE Code -500463

One Year Target 600








Avaya GlobalConnect Ltd. is a 59% subsidiary of Avaya Inc., USA, and a leading enterprise converged communication solutions provider in India. It provides a comprehensive suite of converged solutions, contact center solutions and customer services. A market leader in contact center solutions with a dominant market share, Avaya GlobalConnect is also India's leading telephony and video communication solutions provider.

The company was earlier called Tata Telecom Ltd. In the year 2004, Tata Group sold out its 25.1% Shareholding in the company to Avaya. Subsequently, Avaya's holding in the company increased from 25.5% to 50.6%. Thereafter, Avaya made a public offer to purchase 20% Shares and managed to acquire 8.53% from the general public, with this acquisition they currently hold 59.13% of the total paid-up Equity Share capital of the company. Consequently, the name of the company was changed in October 2004 from Tata Telecom Ltd to 'Avaya GlobalConnect Ltd'.

Strong Alliances

Avaya GlobalConnect is a leading player in the contact center and IP telephony market. In its endeavour to provide the best converged communications products and solutions, the company has forged strong alliances with various global technology leaders - these include - Polycom, the world's leading video-conferencing solutions provider; NICE Systems, the Israel-based customer experience management specialist; LG, a leading global player in EPABX and KTS products and IEX, a leading provider of contact center workforce management solutions. The company has strategic alliances with systems integrators such as IBM, HP, Servion, Cable & Wireless, CMC and Tata Infotech.

Conclusion

Avaya Global Connect is a leader in providing solutions for the contact centres and commands a substantial share of the market. The company is now focusing on providing solutions for specific industry verticals including Banking/Financial Services, Insurance, Retail, Healthcare and Pharma. The company has set up Avaya Global Connect Customer Studio in Mumbai. Claimed to be the first of its kind in India and Asia Pacific, the studio aims at building and showcasing personalized demonstration of communication solutions to its customers.

The company is backed by a strong parent. Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 companies. Avaya Inc. is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

With the government allowing internet telephony within India and facilitating broadband connectivity through various policy and pricing measures, Avaya GlobalConnect sees a big potential in IP Telephony and Video Conferencing and has plans to focus on these areas.

India has been a preferred destination for Business Process Outsourcing (BPO) which is the focus area of the company. The BPO industry in India is expected to grow strongly in the future also, which will directly benefit Avaya GlobalConnect.

The number of enterprises, which are willing to upgrade their communication technology, are increasing with wider acceptance of Converged Communication Solutions including IP Networks. They have started to look for applications like conferencing, voice mail, integral help desk, etc. thereby demanding higher value delivery from technology. Large installed customer base offers opportunity to address their needs for communication technology upgrade on continual basis.
Avaya GlobalConnect therefore looks to be a sustainable long term growth story.

Posted by Ayush Jain at Monday, February 19, 2007

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